I have problems updating from the mirror on a Windows NT/2000/XP machine. What to do?

1. Introduction to the problem:

The Control Center runs under NT as a system. The system has not access to the network by default. For this reason are some network clients having problems to integrate it. The updating of the client from the server has always to be performed through an user with the appropriate access rights. The username and password has to be entered in the Control Center on the client the best way in the following form (if applicable):

domainnameusername

2. Solving the problem:

a. With the server account

Enter to the Control Center on the client the username and password of the user, which has an account on the server and access, rights to the update directory and check the checkbox "Save password". In this case the Control Center acts as a system and gets the access rights to the update files on the server side. Should this not work, try the case b. below.

b. With the client account

Use or create a local user on the client with the access rights to the server update directory and enter it to the Control Center and check the checkbox "Save password". In this case the Control Center changes identity from the system account to the account of the specified user before accessing the network. With this setup the client network software handles the Control Center as an user and this reduces the incorrect behaviour of the client network software in some cases

If you want more information about this you can look to the NOD32Control Center USER MANUAL, section 4. Troubleshooting and Remedies.

If the problem persists, please go to our support page and contact us.